Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services
Table 1: Frequency Distribution of Travelers in terms of Age
| Age | Frequency | Percent |
| Boomers (1946-1964) | 12 | 3.4 |
| Gen X (1965-1976) | 33 | 9.4 |
| Millennials (1977-1995) | 125 | 35.7 |
| Gen Z (1996-2003) | 180 | 51.4 |
| Total | 350 | 100 |