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Quality System Management: The Role of Human Resources

Table 3: Table, based on the ten most important CSF and the ten best known bibliography factors is Framework of Glykas Quality Compass (2019b)

Enablers
Organizational Governance Organizational Resoures
Critical Success Factors Organizational Structure JobDescritpions Processes Managerial Systems Land and Buildings Equipment Inventories Human Resources Capital Information Systems
Strategy
Customer
Process
People
Leadership
Performance Measurement
Change Management
Continuous Improvement
Stakeholders and CRS
Information Knowledge Management
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