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Quality System Management: The Role of Human Resources

Table 2: Literature Finding Table: QM Perspectives and Critical Success Factors

QM PERSPECTIVES CSF FOCUS ENABLERS
Reference TQM STANDARDS METHODOLOGIES EXCELLENCE AWARDS STRATEGIC CUSTOMER HUMAN RESOURCES PROCESS LEADERSHIP CHANGE MANAGEMENT PERFORMANCE MEASUREMENT CONTINUOUS IMPROVEMENT INFORMATION AND KNOWLEDE MANAGEMENT CORPORATE SOCIAL REESPONSIBILITY SUPPLIER RELATIONSHIP ORGANIZATIONAL RESOURCES ENABLERS ORGANIZATIONAL ELEMENT ENABLERS CSF FOCUS CATEGORIES
Aquilani et al. (2017) √ √ √ √ √ √ √ √ √
Jehangiri (2017) √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Sangwa & Sangwan (2017) √ √ √ √ √ √ √ √ √ √ √ √ √ √
Bajaj et al. (2018) √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Dahlgaard et al. (2018) √ √ √ √ √ √ √ √ √ √ √ √ √ √
Carnerud & Bäckström (2019) √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Dahlgaard et al. (2019) √ √ √ √ √ √ √ √ √ √ √ √ √
Igbaland Asrar-ul-Hq (2018) √ √ √ √ √ √ √ √ √ √
García-Alcaraz et al. (2019) √ √ √ √ √ √ √ √ √ √ √ √ √
Glykas (2019b) √ √ √ √ √ √ √ √ √ √ √ √ √ √
Gunasekaran et al. (2019) √ √ √ √ √ √ √ √ √ √ √
Krajcsák (2019) √ √ √ √ √ √ √ √ √ √ √ √ √
Beraldin et al. (2020) √ √ √ √ √ √ √ √ √ √ √ √
Negron (2020) √ √ √ √ √ √ √ √ √ √ √ √
NurShafiqahet al. (2020) √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Barbu et al. (2019) √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Cavallone & Palumbo (2021) √ √ √ √ √ √ √ √ √ √ √
García-Alcaraz et al. 2019 √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Hsu et al. (2021) √ √ √ √ √ √ √ √ √ √ √ √ √ √
Kulenović & Veselinovic (2021) √ √ √ √ √ √ √ √ √ √ √ √
Para-González et al. (2021) √ √ √ √ √ √ √ √
Vihari et al. (2021) √ √ √ √ √ √ √ √ √ √ √ √ √
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