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Problems Experienced by Customers After Sales Through Digital Shopping Platforms

Table 7: Data Related to the ‘Service’ Main and Subthemes

4. SERVICE
Subtheme Codes/Names Product A Product B
Number (f) Ratio (%) Number (f) Ratio (%)
4.1. Inability to Solve Problems 8 29,7 0 -
4.2. Paid Installation 3 11 0 -
4.3. Service Poor Quality 8 29,7 0 -
4.4. Indifference of the Service 5 18,6 0 -
4.5. Delay in Service 3 11 0 -
Total 27 100 0 -
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