Emotional Intelligence And Conflict Interaction In Russia And In The Netherlands


Emotions influence on conflict process as well as on strategies of conflict management. Research has shown that emotional intelligence as an ability to understand and regulate emotions is related to conflict resolution strategies. This relation is mediated by cultural norms of conflict resolution. There is little research focused on the relation between emotional intelligence and preferences in dealing with conflict ways in various cultures. The purpose of the study was to investigate relations between emotional intelligence and preferences of dealing with conflict ways in two cultural contexts: Russia and the Netherlands. “Behavioural scenarios” questionnaire, developed for this study by Sinelnikova and Wigboldus, was applied to measure preferences in ways of dealing with conflict, SREIT was applied to measure emotional intelligence. 146 Russian students (M=20.15; 59.6% female, 39% male, 2 participant did not indicate their sex) and 125 Dutch students (M=21.62; 66.4% female, 33.6 % male) participated in the study. Results have shown that both Russian and Dutch participants scored relatively high on feelings and position expression and integrating, had moderate scores on acknowledgment of partners’ feelings and position, and had low scores on blaming and irony. Slight, but significant differences were identified: Dutch participants compared to Russian participants scored higher in direct ways of communication: acknowledgment of partners’ feelings and position, feelings and position expression and blaming. Russian participants scored higher than Dutch participants in indirect communication via irony. Emotional intelligence contributed to preferences of feelings and position expression in both samples, and to preferences of integration in Russian sample.

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