Digitalization Of Public Services In States Of The Eurasian Economic Union


The paper is devoted to the development of public management in the regions of the EAEU member states in the conditions of digitalization of modern society. The main problem of the study is the contradiction between the need for effective integration of the EAEU member states in the field of digitalization of public management systems. The paper presents the results of the author’s sociological research, including a questionnaire survey of the population of Belgorod region (N=500) and an expert survey of the representatives of the scientific and academic community of the EAEU member states (N=52). The analysis of empirical data made it possible to conclude that the system of socio-network interaction may become the basis for the future morphology of digitalization of public management at the Eurasian level. It is emphasized that only a small proportion of Internet users use modern information technologies for socio-political participation and communication with the authorities, which may be attributed to a low level of trust in digital technologies, as well as an insufficient level of specific abilities and skills for such activities. It is noted that the population as a whole sees a number of advantages in the digitalization of the public management system. The paper concludes that at present there is a need for a single model of digitalization of public management throughout the EAEU, which will allow combining successful developments in the field of digital technologies of all states participating in integration education as effectively as possible.

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29 November 2021

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European Publisher



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1st Edition




Cultural development, technological development, socio-political transformations, globalization

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Zakharov, V. M., Shmigirilova, L. N., Pastyuk, A. V., & Sapryka, V. A. (2021). Digitalization Of Public Services In States Of The Eurasian Economic Union. In D. K. Bataev, S. A. Gapurov, A. D. Osmaev, V. K. Akaev, L. M. Idigova, M. R. Ovhadov, A. R. Salgiriev, & M. M. Betilmerzaeva (Eds.), Social and Cultural Transformations in The Context of Modern Globalism, vol 117. European Proceedings of Social and Behavioural Sciences (pp. 2639-2646). European Publisher.