Remote Work: New Normal Communication Challenges


COVID-19 pandemic has forced the majority of organisation to switch their operation to the remote working mode. The existing organisational communication norm was replaced by two new modes, which are: (1) the new normal of digital or (2) virtual communication. This article aims to uncover the challenges and explore potential recommendation of organisational communication practices in the remote work setting. As for that, a series of in-depth interviews were conducted with fifteen informants consisted of public and private agencies employees. Data were analysed thematically using NVivo software. Infrastructure, expertise and the environment have typically emerged as main topics describing the challenges of practicing organisational communication in remote work setting. In line with that, the results of the interviews have identified several measures such as infrastructure facilities, skills training and policies as the recommendations. The findings also have laid some conceptual ideas in developing model and theory on organisational communication for remote work setting.

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