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Examining Knowledge Sharing, Organizational Memory And Resource Complementarity In The Service Sector

Table 1:

Rotated Component Matrixa
  Component
1 2 3 4
OM3. We have a reference knowledge base to deal with the recurring problems the organization is experiencing. .866      
OM2. We have the knowledge base for reference when analyzing the needs of our customers. .846      
OM1. Institutionalized routines are widely shared among employees. .813      
OI1. We respond faster than competitors in terms of organizational innovation.   .828    
OI2. We are quick to offer innovative products or services.   .809    
OI3. Innovation is encouraged among employees.   .757    
IKS3. Information is shared between the departments in the activities of the organization.     .800  
IKS4. The importance of information sharing is constantly emphasized by the management of our company.     .784  
IKS5. Experiences are shared among the employees in the organization.     .771  
IKS1. The employees analyze the information they have learned and share it among the departments.     .641  
IKS2. Organizational management extensively provides in-house trainings to enable employees to share information effectively.     .603  
REC4. The resources of the organization are used correctly according to the characteristics of the products and / or services.       .882
REC3. The resources of the organization are considered valuable for the employees.       .850
REC2. The organization's resources are important in achieving performance gains       .808
REC1. In order for the organization to achieve its goals, it is important that the resources are managed correctly.       .558
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 5 iterations.
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