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Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Table 3:

No. Hypothesis Remarks
H1 There is significant relationship between reliability and customer satisfaction. Accepted
H2 There is significant relationship between responsiveness and customer satisfaction. Accepted
H3 There is significant relationship between empathy and customer satisfaction. Accepted
H4 There is significant relationship between assurance and customer satisfaction Accepted
H5 There is significant relationship between tangible and customer satisfaction Accepted
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