Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur
Table 1:
| Variables/ Dimension | Cronbach’s Alpha(Expectations) | Numberof Items |
| Reliability | 0.806 | 5 |
| Responsiveness | 0.836 | 4 |
| Assurance | 0.786 | 4 |
| Empathy | 0.879 | 5 |
| Tangible | 0.826 | 4 |
| Customer Satisfaction | 0.893 | 5 |
| All 6 Dimensions | 0.893 | 27 |