Perceived Service Quality, Customer Satısfaction, and Customer Loyalty in Takaful Industry
Table 5:
No | Relationship | Std Beta | t-Value | Decision |
H1 | PSQ CS | 0.849 | 27.146** | Supported |
H2 | PS CL | 0.561 | 3.628** | Supported |
H3 | PSQ CL | 0.176 | 1.070# | Not Supported |