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Perceived Service Quality, Customer Satısfaction, and Customer Loyalty in Takaful Industry

Table 1:

Measure Item Frequency Percent
Gender Male 43 37.7
Female 71 62.3
Education Primary /PMR/LCE 11 0.9
SPM/MCE 6 5.3
STPM/HSC /Diploma 9 7.9
Bachelor 40 35.1
Post Graduate 58 50.9
Age 15-25 1 0.9
26-35 37 32.5
36-45 55 48.2
46-55 18 14.0
56-65 5 4.4
Income 1000- below 2 1.8
1001-3000 26 22.8
3001-5000 40 35.1
5001-above 46 40.1
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