Perceived Service Quality, Customer Satısfaction, and Customer Loyalty in Takaful Industry
Table 1:
Measure | Item | Frequency | Percent |
Gender | Male | 43 | 37.7 |
Female | 71 | 62.3 | |
Education | Primary /PMR/LCE | 11 | 0.9 |
SPM/MCE | 6 | 5.3 | |
STPM/HSC /Diploma | 9 | 7.9 | |
Bachelor | 40 | 35.1 | |
Post Graduate | 58 | 50.9 | |
Age | 15-25 | 1 | 0.9 |
26-35 | 37 | 32.5 | |
36-45 | 55 | 48.2 | |
46-55 | 18 | 14.0 | |
56-65 | 5 | 4.4 | |
Income | 1000- below | 2 | 1.8 |
1001-3000 | 26 | 22.8 | |
3001-5000 | 40 | 35.1 | |
5001-above | 46 | 40.1 |