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Influenced Factors Relates To Foreign Guest Satisfaction On Malaysian SMEs Hotel

Table 1:

Author Objectives Research methods Co-creation practices
Kjellberg and Helgesson (2007) Proposed a conceptual model to present markets as the ongoing results of practices. Conceptual Exchange, Representational, Normalizing practices
Skålén, Pace, and Cova (2015) Examining the nature of successful and unsuccessful VCC processes among firms and brand communities Netnographic study Provision, RepresentationalManagement and organizational practices
Russo‐Spena, Gummesson, and Mele (2012) Examining innovation as process of co-creation Netnographic research Co-ideation, Co-evaluation, Co-designCo-test, Co-launch
Marcos-Cuevas et al. (2016) Examining the influence of practices and underlying capabilities to realize the value in B2B systems. Case study Linking, Materializing, Institutionalizing
Cova, Pace, and Skålén (2015) To understand about the engagement of customers without paying Netnographic research Interacting practicesIdentity practicesOrganizing practices
Luo et al. (2015) Examining the impact of value co-creation practices on consumer-brand and consumer-other consumers’ relationships, as well as, community commitment and brand loyalty. Quantitative study Social networking, Community engagement, Impression management, Brand use practices
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