Administrative Service In Higher Education: Minimizing Gaps And Maximizing Satisfaction
Table 2:
| F | Teaching Certificate | M.Ed+M.Teach | B.Ed | |
| 2.160 | 5.05(1.16) SD | 5.12(0.90) SD | 4.90 M(1.03) SD | Tangibles |
| **8.04 | 5.51(1.20) SD | 5.88(1.01) SD | 5.38(1.25) SD | Reliability |
| *3.81 | 5.41(1.25) SD | 5.76(1.07) SD | 5.43(1.22) SD | Responsiveness |
| **5.71 | 5.46(1.27) SD | 5.89(1.02) SD | 5.47(1.33) SD | Assurance |
| ***7.24 | 4.92(1.45) SD | 5.36(1.03) SD | 4.85(1.27) SD | Empathy |
| 5.27 M | 5.60 M | 5.20 M | Total |