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Administrative Service In Higher Education: Minimizing Gaps And Maximizing Satisfaction

Table 1:

T Secretaries Students
1.25 4.72 M(0.96) SD 5.01 M(1.04) SD Tangibles
**3.11 6.35 M(0.53) SD 5.55 M(1.19) SD Reliability
***3.55 6.44 M(0.61) SD 5.52 M(1.20) SD Responsiveness
**2.95 6.38 M(0.53) SD 5.59 M(1.25) SD Assurance
***3.79 6.06 M(0.60) SD 5.01 M(1.28) SD Empathy
5.99 m 5.33 M Total
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