Modelling of Transport Processes in the Context of Network Structures
Table 5:
| Characteristic | Importance of the characteristic |
| Comprehensiveness of services | 4.16 |
| Flexibility of services | 4.41 |
| Timeliness of services | 4.9 |
| Reliability of services | 4.38 |
| Communication with employees | 3.26 |
| Level of expertise of personnel | 4.33 |
| Prices of services provided | 4.7 |
| Accepting complaints | 3.58 |
| Accepting returns | 4.64 |