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Logistics, Satisfaction And Loyalty In E-Commerce Value Network: Discriminant Approach

Table 1:

Variables 1 2 3 4 5 6
1. Packaging -
2. Delivery monitoring 0.236
3. Time and flexibility of delivery 0.356 0.464
4. Convenience of return 0.476 0.408 0.449
5. Convenient place of delivery 0.505 0.303 0.478 0.378
6. Satisfaction 0.183 0.172 0.231 0.233 0.155
7. Loyalty 0.285 0.084 0.174 0.224 0.159 0.522
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