Logistics, Satisfaction And Loyalty In E-Commerce Value Network: Discriminant Approach
Table 1:
Variables | 1 | 2 | 3 | 4 | 5 | 6 | |
1. | Packaging | - | |||||
2. | Delivery monitoring | 0.236 | |||||
3. | Time and flexibility of delivery | 0.356 | 0.464 | ||||
4. | Convenience of return | 0.476 | 0.408 | 0.449 | |||
5. | Convenient place of delivery | 0.505 | 0.303 | 0.478 | 0.378 | ||
6. | Satisfaction | 0.183 | 0.172 | 0.231 | 0.233 | 0.155 | |
7. | Loyalty | 0.285 | 0.084 | 0.174 | 0.224 | 0.159 | 0.522 |