| Department |
No. |
KPIs |
| Treasury |
1. |
Payment for work and supply within 7 working days |
| 2. |
Ensuring 70% of parking meter is in perfect condition and function throughout the operating life |
| Corporate and Community Development |
3. |
Settlement of complaints within 14 working days |
| 4. |
Developing and implementing Local Agenda 21 Programme under the Ministry of Housing & Local Government, twice per year |
| 5. |
Designing and implementing sport programmes, and culture and tourism activities twice per year |
| Management Services |
6. |
Ensuring updates to the official website are carried out within 3 working days |
| 7. |
Results of hall and mini stadium rental applications will be communicated to the applicant within 3 working days |
| Environmental Health |
8. |
Providing waste transport services in all housing areas 4 times per week |
| Licencing |
9. |
License application results will be communicated to the applicant within 1-21 working days |
| Enforcement |
10. |
The operation of seizing motorcycles and tyre locking (clamping) motor cars that violate the provisions of the Road Traffic Order will be carried out at least 2 times per week |
| Valuation and Property Management |
11. |
Results of the application of lots of vacant premises will be communicated to the applicant within 7 working days |
| 12. |
Decisions regarding estimated tax objection will be communicated to the applicant within 30 working days |
| Building Control |
13. |
Processing and issuing the approval letter for Building Plan Application within 37 days of receipt of the application, together with the support of the review of the technical department |
| Urban Planning |
14. |
Decisions for Full Planning Permission will be issued within 57 days |
| Landscape |
15. |
Beautification of the landscape in the city will take place every 3 months |
