| ASQ - American Society for Quality: 1. Quality Management (QM): "Implementing a quality management system (in an organization - NA) for managing a process, in order to achieve maximum customer satisfaction at the lowest total cost for organization, while improving the process. "2. Quality assurance: All planned and systematic activities implemented in the quality system to give confidence that a product or service will meet the quality requirements;3. Quality control: the techniques and operational activities used to meet the quality requirements |
GEO no. 75/2005:1. Quality Management - There is no definition of this concept in the normative act!2. Quality assurance: It is achieved through a set of actions for the development of the institutional capacity of elaboration, planning and implementation of study programs, which form the trust of the beneficiaries that the education provider meets the quality standards. Quality assurance expresses the capacity of a provider organization to provide education programs in line with the announced standards. It is thus promoted to lead to the continuous improvement of the quality of education.3. Quality control of education: "in preschool, primary, gymnasium, vocational, lyceum and post-secondary education institutions involves activities and techniques of an operational nature, systematically applied by a designated inspection authority to verify compliance with predetermined standards" |
| ISO 9000: 2015:1. Quality management - coordinated activities to guide and control an organization (3.3.3) in terms of quality (3.6.2) (Note ISO 9001: 2015: In general, quality guidance and control include the establishment of quality policy (3.2.4) and quality objectives (3.2.5), quality planning (3.2.9), quality control (3.2.10), quality assurance 3.2.11) and improvement of quality (3.2.12));2. (3.3.6) Quality assurance - part of quality management (3.3.4), focused on providing confidence that the quality requirements (3.6.5) will be met;3. (3.3.7) Quality control - part of quality management (3.3.4), focused on meeting the quality requirements (3.6.5) |
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