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The Change Of Human Resources Role In The Banking Digitalization Era

Table 3:

Internal factors External Factors
1. Cost Efficiency, 1. Regulations issued by Bank Indonesia and the Financial Services Authority,
2. Coverage of digital technology networks to remote areas that cannot be reached by humans, 2. Increasing technological developments,
3. Willing to access digital technology networks without down time, 3. The rise of market demand related to e-commerce transactions is indicated by the increasing use of e-banking,
4. Types of banking products based on digital technology are increasingly diverse, making it easier for customers to carry out banking activities on a daily basis. 4. Banking competition in providing services that are easy, fast and pleasant to customers.
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