| S# |
Author |
Title |
Sample Size |
Findings |
| 1 |
Karatepe & Aleshinloye, (2009) |
Emotional dissonance and emotional exhaustion among hotel employees in Nigeria. |
N=157 Managers of hotels from Abuja and Lagos (Nigeria) |
The results revealed that emotional exhaustion partially mediated the effect of ED on turnover intentions. |
| 2 |
Chau, Dahling, Levy, & Diefendorff, (2009). |
A predictive study of emotional labor and turnover. |
N= 998 Bank tellers. |
Results indicated that ED had indirect and positive effect on turnover intention. |
| 3 |
Mishra & Bhatnagar (2010). |
Linking emotional dissonance and organizational identification to turnover intention and emotional well-being: a study of medical representatives in India. |
N= 468 Medical representatives of India. |
ED has a mediating effect on organizational identification, turnover intention and emotional wellbeing. |
| 4 |
Karatepe (2011) |
Do job resources moderate the effect of emotional dissonance on burnout? A study in the city of Ankara, Turkey. |
N=620 Full-time frontline hotel employees in Ankara. |
Reveals that ED intensifies exhaustion and disengagement. |
| 5 |
Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011). |
Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being. |
N= 528 frontline employees. |
ED resulted in more negative outcomes i.e. higher emotional exhaustion and lower job satisfaction. |
| 6 |
Yozgat, Calistan & Uru, (2012) |
Exploring Emotional Dissonance: On Doing What You Feel and Feeling What You Do. |
N=239 |
Study’s result approves that ED has significant negative impact on employee wellbeing |
| 7 |
Chu, Baker, & Murrmann, (2012). |
When we are onstage, we smile: The effects of emotional labor on employee work outcomes. |
N=285 Hotel full time employees. |
Results indicated that the consequences of emotional exhaustion and emotional labor are associated with ED and emotional effort. |
| 8 |
Cretua & Burcas, (2013) |
Self-efficacy: A moderator of the relation between Emotional Dissonance and Counterproductive Work Behaviour. |
N=147 Employees of oil and gas company in Romania. |
Results revealed that increasing a person ED predicts an increase counterproductive behaviour expected from that person. |
| 9 |
Tanford & Montgomery, (2014) |
The Effects of Social Influence and Cognitive Dissonance on Travel Purchase Decisions. |
N= 308 Students of the university. |
After making the decision, subjects experienced dissonance. |
| 10 |
Kenworthy, Frame, & Petree (2014). |
A meta‐analytic review of the relationship between emotional dissonance and emotional exhaustion. |
N=57 |
Results indicated that employees with dissonance suffer from emotional exhaustion, a key component of job burnout. |
| 11 |
Pandey & Jamwal, (2015) |
Realizing the Impact of Cognitive Dissonance in Predicting Consumer Behaviour. |
N=220 |
The study revealed that the dissonance decreases as the customer takes more time in making a purchase decision and vice versa. |
| 12 |
Mishra & Kumar, (2016) |
Minimizing the cost of emotional dissonance at work: a multi-sample analysis. |
N=468 (Medical rep)N=228 (Frontline Hotel Employees) |
The study found support for the moderation effect of POS on the ED, emotional exhaustion and turnover intention. |
| 13 |
Molino, Emanuel, Zito, Ghislieri, Gächter, ,Nosenzo, & Sefton. (2016) |
Inbound Call Centers and emotional dissonance in the Job Demands – Resources Model |
N=352 (CA)N=179 (INFO agents) |
CA (customer assistance) agents experience greater customer verbal aggression and ED than information service agents. |
| 14 |
Vennila, & Vivekanandan (2017) |
A study on how emotional dissonance impact work exhaustion, job satisfaction and turnover intention among it’ professionals |
N=246 IT professionals (India). |
The results shows that ED impact work exhaustion. Perceived work load, role ambiguity, role conflict, autonomy and fairness of rewards. |
| 15 |
Taxer & Frenzel, (2018) |
Inauthentic expressions of enthusiasm: Exploring the cost of emotional dissonance in teachers. |
N=67 teachers, N=1489 students. |
Some teachers experience ED by expressing teaching enthusiasm even though they are experiencing a low level of teaching related enjoyment. |
