| Nurses’ satisfaction regarding: investment of the continuous quality improvement |
1Poor |
2Fair |
3Good |
4Very good |
5Excellent |
Average(M) |
| Service’ effort in the continuous improvement of the relationship between professionals and users |
0 |
21 (23.1%) |
38 (41.8%) |
27 (29.7%) |
5 (5.5%) |
3.18 |
| The institution’ Quality Management System contribution in improving the service’ quality |
0 |
22 (24.2%) |
43 (47.3%) |
22 (24.2%) |
4 (4.4%) |
3.09 |
| How you have been trained to improve your service’ quality |
3 (3.3%) |
23 (25.3%) |
37 (40.7%) |
26 (28.6%) |
2 (2.2%) |
3.01 |
| Effort developed by your service to avoid wasting and tasks’ repetition |
1 (1.1%) |
22 (24.2%) |
41 (45.1%) |
24 (26.4%) |
3 (3.3%) |
3.07 |
| How you feel encouraged to share ideas to improve your service |
5 (5.5%) |
22 (24.2%) |
39 (42.9%) |
20 (22%) |
5 (5.5%) |
2.98 |
| How you understand your service’ mission and objectives towards continuous improvement |
2 (2.2%) |
19 (20.9%) |
38 (41.8%) |
23 (25.3%) |
9 (9.9%) |
3.20 |
