Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry
Table 5:
| Indicators | Values of indicators corresponding to the assessment on a single scale | ||||
| 0 | 1 | 2 | 3 | 4 | |
| Satisfaction level, in% | 0 | 1-20 | 21-60 | 61-90 | 91-100 |
| Result of site assessment, in points | 0 | 1-13 | 14-23 | 24-33 | 34-44 |
| Hotel rating, in points | 0 | 1-3,9 | 4-7,9 | 8-8,9 | 9-10 |
| NPS, in % | From -100 to 0 | 1-20 | 21-50 | 51-80 | 81-100 |
| Dynamics of hotel sales: market indices values MPI, ARI, RGI, in units | Index value < 0.5 | Index value from 0.5 to 0.9 | Single index value ≥ 1 | Two index values ≥ 1 | All three index values ≥ 1 |