|
Automationand robots |
Blockchains |
Platforms |
E-commerce |
Self-Service |
| Companies |
Increase productivity and predictability of quality, reduced direct labour costs, high initial cost, possible security threats (e.g. Cyber-attacks) |
User-controlled networks, more transparency, reduced transaction costs, can replace part of the routine work (e.g. Making agreements) |
Opportunities to micro business, smes and niche markets, decrease power of traditional operators, may polarize the markets and reduce fair competition |
New business opportunities: from local market to global markets, time- and place-independent markets: potential 24/7 income, lot of competitors |
Cost-effectiveness, opportunities for personalisation, may attract customers who want efficiency (e.g. Shorter waiting times) |
| Employees |
Work can be automated either in part or in full, occupational safety may increase, may reduce the social interaction |
Work tasks can be disappeared, verifying and assessing the education, skills and performance of employees |
Freedom to choose work, but insecurity may increase, wage may be low, customer satisfaction may have an impact on job opportunities |
May increase polarisation, tasks may be monotonic and cause health problems (e.g. Ergonomics problems and stress) |
Work may disappear, lack of personal touch, may increase polarisation (e.g. Services concentrate in big cities) |
| Consumers |
Increases information and access to information (e.g. More detailed product information) |
Digital footprints increase confidence and transparency, better supply chain visibility (e.g. Ability to trace raw materials) |
More new products and services, may increase polarisation between different consumer groups, and problems with privacy and security |
Reduce traditional shopping (e.g. Shops and stores), better opportunities to compare prices |
Enables faster service and shorter waiting times, less personal and face to face service |
| PracticalExamples |
American Amazon’s dynamic warehouse network, Honda’s humanoid robot ASIMO |
Estonians national health records, Ethereum smart contracts (e.g. for real estate) |
Chinese AliExpress e-commerce, Cloud-based e-procurement platforms for public sector |
German e-commerce Zalando, B2B e-Commerce, like Bright Agrotech |
Finnish intelligent shopping cart solutions, Scandit mobile self-checkout app |
