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Digitalisation And Platform Economy – Disruption In Service Sector

Table 2:

Sector Competitive advantage Examples
Digitalisation In practice
Retail and wholesale a lot of choice, fast delivery, global markets, customisation self-service, e-commerce, automation, robots automatic cash machines, smartcarts, automated warehouse systems
Hotels, catering and tourism locality, experiences, customer service, shorter waiting times mobile apps, tablets, delivery platforms self-checkout, in-room tablets, on-demand meal ordering
Property and facilities functionality, safety, 24/7, customisation automation, robots, drones, 3D, 4D, 5D, 6D roof inspections with thermal imaging camera, security drone systems
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