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Industry 4.0-Tourism 4.0 And Human Factor: Voice Of Customer

Table 5:

SERVICES Satisfaction Dimension Dissatisfaction Dimension Total Customer’s Satisfaction
1.RESERVATION SERVICES 0,075 -0,05 0,025
9.SALES, MARKETING and CUSTOMER SERVICES 0,093 -0,023 0,07
11.PERSONAL CARE SERVICES 0,064 0,0 0,064
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