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Industry 4.0-Tourism 4.0 And Human Factor: Voice Of Customer

Table 4:

SERVICES Satisfaction Dimension Dissatisfaction Dimension Total Customer’s Satisfaction
2.RECEPTION, FRONTOFFICE SERVICES 0,189 -0,027 0,162
3. ROOM SERVICES. 0,114 0,0 0,114
4.TRAVEL, ENTERTAINMENT and GUIDANCE SERVICES 0,222 -0,055 0,167
5.HOUSEKEEPING SERVICES 0,227 0,0 0,227
6.FOOD-BEVERAGE SERVICES 0,157 0,0 0,157
7.KITCHEN SERVICES 0,129 0,0 0,129
8.TECHNICAL SUPPORT SERVICES 0,173 0,038 0,135
10.SECURITY SERVICES 0,156 -0,0196 0,136
12.ANIMATION-ACTIVITY SERVICES 0,161 0,0 0,161
13.AUTOMATIC FACE RECOGNITION and KEYLESS ENTRY-EXIT SERVICES 0,49 0,196 0,294
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