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Industry 4.0-Tourism 4.0 And Human Factor: Voice Of Customer

Table 1:

SERVICES FREQUENCY
1 2 3
1.RESERVATION SERVICES I(35) R(27) A (3)
2.RECEPTION, FRONTOFFICE SERVICES R(30) I(29) A(7)
3.ROOM SERVICES I(31) R(27) A(4)
4.TRAVEL, ENTERTAINMENT and GUIDANCE SERVICES I(27) R(26) A(7)
5.HOUSEKEEPING SERVICES I(34) R(18) A(10)
6.FOOD-BEVERAGE SERVICES I(32) R(24) A(6)
7.KITCHEN SERVICES R(29) I(27) A(4)
8.TECHNICAL SUPPORT SERVICES I(42) A(11) R(8)
9. SALES, MARKETING and CUSTOMER SERVICES I(39) R(18) Q(6)
10.SECURITY SERVICES I(42) R(9) A(8)
11.PERSONAL CARE SERVICES I(29) R(26) Q(10)
12.ANIMATION-ACTIVITY SERVICES I(31) R(24) A(6)
13.AUTOMATIC FACE RECOGNITION and KEYLESS ENTRY-EXIT SERVICES I(26) A(15) R(4)
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