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Digital Transformation Of Communication Between Government Authorities And Citizens

Table 2:

Type of communication Feedback methods Advantages Disadvantages
Official sourcesE.g. Rossiiskaya gazeta https://www.rg.ru/ Mail communication, comments Accurate and reliable information Feedback through government authorities
Official website of government authorities E.g.: Federal Tax Service https://www.nalog.ru/ Personal account, online offices, online application Rapid access to information, diversified data formats (media-files, visualization, open large volume data) Response time is 30 days
Social networks E.g. Government of the Russian Federation https://vk.com/gov Comments, personal messages Online video translation, opinion poll, interactive communication Increased risks of cyber-attacks, lack of data verification
Messengers E.g. Telegramm channel – Government of the Crimea https://t.me/rk_gov Personal messages Laconic format of data reporting Increased risks of cyber-attacks, lack of data verification
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