Formation Of Quality Of Educational Services In The Context Of Student Expectation
Table 2:
| Positive Question | Negative Question | |||||
| Like | Must be | Neutral | Live with | Dislike | ||
| Like | Q | A | A | A | O | |
| Must be | R | I | I | I | M | |
| Neutral | R | I | I | I | M | |
| Live with | R | I | I | I | M | |
| Dislike | R | R | R | R | Q | |
