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Formation Of Quality Of Educational Services In The Context Of Student Expectation

Table 1:

Author Definition
Zvonnikov & Chelyshkova, (2007) "Education quality refers to an integrated characteristics of educational system, which reflects the matching rate between the really achieved educational results and normative requirements, social and personal expectations of students".
Shishov, Kal'nej, & Girba, (2013) "The degree of expectation satisfaction for various participants of education process depending on the educational services provided by education institution"
Andreev (1998) "Integrated characteristics of attributes and indicators, which reflect high level of education process and results".
Par.29 Art.2 Federal law "On education in the Russian Federation" "Education quality is a complex characteristics of education activity and student training, which expresses degree of its conformity to federal state standards, educational standards, federal state requirements and (or) needs of physical or legal body in the interests of which one perform educational activity, including the objective performance indicators for educational program".
The author position The education quality should be referred to maximum conformity of pedagogical results to the established normative requirements and social results to the students’ expectations.
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