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Malaysian Homestay Operators And Visitors’ Satisfaction: Servqual Analysis

Table 4:

Model Coefficient Standardized Beta t-value p-value
Tangible .706 .586 13.947 .000
Reliability .219 .224 4.461 .000
Responsiveness .136 .140 2.905 .005
Empathy .241 .267 5.924 .000
Assurance -.459 -.398 -8.029 .000
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