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Malaysian Homestay Operators And Visitors’ Satisfaction: Servqual Analysis

Table 2:

Dimensions Tangible Reliability Responsiveness Empathy Assurance
Tangible 1.000 -.146 .393 .357 .239
Reliability 1.000 -.365 .187 -.577
Responsiveness 1.000 .460 -.060
Empathy 1.000 -.356
Assurance 1.000
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