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The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Table 1:

Variables Categorization Number Percentage (%)
Age 18 - 2526 - 3536 - 5051 – 6566 and above 321421285717 83834155
Gender MaleFemale 190186 5149
Family Income 1000 USD and below (4,000 RM and below)1001-2000 USD (4,000RM - 8,000 RM)2001-4000 USD (8,000RM- 16,000 RM)4001-6000 USD (16,000RM - 24,000RM)6001 USD and above (24,000RM and above) 43318514410 1949383
Nationality SingaporeanChineseIndianOthers 506932225 1318960
Occupation StudentStaffManagerOwner of businessRetired 251371135150 736301413
Period of Staying 1 - 3 days4 - 7 daysMore than a WeekMore than 2 weeks 122183665 3249181
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