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Personnel Training System As A Management Component Of A Socially Responsible Organisation

Table 1:

№ Process step Possible erroneous actions Effects Probability (P) Cause Preventive actions
1 Acquaintance and contact establishment No approach / no attention paid to the client Sales failure Р1=0,2 Lack of motivation,Bad mood, Stiffness,Inattention, deliberate incorrect evaluation of the buyer's interests Training in sales, mentoring
2 Contact clarification and development No / incorrect clarifying questions asked Invalid needs analysis. Sales failure Р2=0,48 Bad MemoryStiffness of the sales assistant Training in sales, mentoring. “Mystery shopper” method
3 Presentation of the targeted models, creation of a design project No advantages of the goods demonstrated, no design project made Sales failure Р3=0,128 No software available.Ignorance of the assortment range, advantages of the goods Training in sales, mentoring. “Mystery shopper” method.Creating design projects to train and gain skills
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