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Conflict And Stress Management At Customs Offices

Table 1:

Characteristics of working conditions Degree of satisfaction, %
Fully satisfied Rather yes, than no It is difficult to say Rather no, than yes Not satisfied
1. Scope of work performed 3.1 37.5 12.5 29.3 17.6
2. Intensity of work (a sense of time deficit in accomplishing the task) 6.4 13.4 13.6 34.3 32.3
3. Balanced system of workload during the working day (balance) 8.2 16.8 15.4 43.9 15.7
4. Organized labour process including 4.1-4.8 ( arithmetic average): 14.3 31.1 18 23 13.5
4.1. Permanent place of work 41.4 30.5 9.6 12.3 6.2
4.2. Arrangement for setting tasks 6.3 37.5 8.4 25 22.8
4.3. Arrangement of distributing tasks among the staff 3.4 28.0 14.6 32.3 21.7
4.4. Equipment performance 25.1 35.3 17.7 15.6 6.3
4.5. Provision of the staff with necessary materials and information for work 13.5 38.8 12.5 19.9 13.5
4.6. Timeliness of necessary materials and information for high-quality work 9.6 26.2 13.5 38.3 12.6
4.7. Use of objective criteria for evaluating of the results of work 4.3 31.0 30.1 26.2 8.5
4.8. Compliance of wages to the efforts expended 7.2 36.7 8.6 26.2 11.3
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