Customer Perception of Emotional Labor of Airline Service Employees and Customer Loyalty Intention Original Research Article
Table 1:
| IVs | Unstd. beta | Std. beta | T | Sig. | IVs | Unstd. beta | Std. beta | T | Sig. | |
| Constant | 8.863 | Constant | 12.725 | |||||||
| PDA | 1.018 | 0.926 | 0.701 | 0.000 | PDA | 1.512 | 1.185 | 15.871 | 0.000 | |
| PSA | -0.308 | -0.427 | -4.477 | 0.000 | PSA | -0.532 | -0.673 | -9.020 | 0.000 | |
| Note. Dependent variable = PCO; R = 0.667; R2 = 0.447; F = 56.161; Sig. = 0.000 | Note. Dependent variable = PSQ; R = 0.811; R2 = 0.658; F = 13.666; Sig. = 0.000 | |||||||||