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Antecedents of Internal Crisis Communication: A Conceptual Framework

Table 1:

Items External crisis communication Internal crisis communication
Crisis stages emphasis Acute stage All the three stages
Knowledge interest Finding generalizable Law-like results Broadening the understanding of the intricacy of crisis
Perception of management Managerialism, plans and checklist Complexity and improvising
View of communication Transmission-oriented Sense making-oriented
Relationship with stakeholders Asymmetrical Symmetrical
Perception of crisis Unattached situation with objective, self-evident meaning Crisis is a social construction, a perceptual view.
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