| Item |
Low Level of Satisfaction |
Moderate Level of Satisfaction |
High Level of Satisfaction |
|
Percentage |
Percentage |
Percentage |
| 1. The Student’s portal provides all the necessary study information for the students. |
2.4 |
16.4 |
81.2 |
| 2. The student’s portal has an interesting user interface and it is easy to get the information needed |
3.4 |
18.9 |
77.6 |
| 3. The online registration process(i-daftar) is efficient. |
5.4 |
19.9 |
74.7 |
| 4.The finance information (sub ledger) in the student’s portal is up to date and accurate. |
3.3 |
18.7 |
77.9 |
| 5. Changes in the university’s [policies and regulations are well informed to the students through the student’s portal |
4.3 |
21.5 |
74.2 |
| 6. Changes for feedbacks and complaints by the students are available |
6.0 |
21.9 |
72.2 |
| 7. Customer service in UNISEL is efficient and effective |
6.5 |
22.6 |
71.0 |
| 8. Welfare assistance is provided for the students who needed them |
4.6 |
22.1 |
73.3 |
