External Quality Assurance And Human Resource Management Practices: Does It Matter?


This paper is intended to examine the effects of External Quality Assurance (EQA) on Human Resource Management Practices (HRMPs) at the Private Higher Education Institutions (PHEIs) in Oman. The government of Oman has given higher education its undivided focus. This matter is true for both public and private higher education. The quality of all work related to higher education is a mandatory requirement. Hence, all higher education institutions (HEIs) are required to maintain quality in their strategies and operations. The EQA has been developed and nowadays is considered as an important tool to evaluate quality at HEIs. The HRMPs is one of the sensitive issues which are vital to the organization and the staff. Therefore, it is crucial to strengthen the HRMPs as the staff are the backbone of any organization. Consequently, staff satisfaction is essential to enhance their performance and, ultimately, the organization performance. This study uses the qualitative design approach. Secondary data is used to gather the information, including the Quality Audit (QA) and Institutional Assessment Outcomes Reports from Institutional Standards Assessment (ISA) Accreditation Stages 1and 2 reports. The study is an essential step towards a sound understanding of the HRMPs atmosphere at Oman PHEIs as this field has not gotten enough attention from researchers. The study shows that the PHEIs in Oman have to be more proactive in providing the essential services for their staff through the HRMPs.

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31 October 2022

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1st Edition




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Al Balushi, A. S., & Supian, K. (2022). External Quality Assurance And Human Resource Management Practices: Does It Matter?. In H. H. Kamaruddin, T. D. N. M. Kamaruddin, T. D. N. S. Yaacob, M. A. M. Kamal, & K. F. Ne'matullah (Eds.), Reimagining Resilient Sustainability: An Integrated Effort in Research, Practices & Education, vol 3. European Proceedings of Multidisciplinary Sciences (pp. 415-424). European Publisher. https://doi.org/10.15405/epms.2022.10.41