| OP Dimension |
Indicator |
Global Priorities |
| Competitiveness |
Market share |
0.234 |
|
Sales growth |
0.129 |
|
Competitor performance |
0.024 |
| Financial Performance |
Net profit |
0.091 |
|
Room Turnover |
0.027 |
|
Daily Room occupancy |
0.020 |
|
Total Revenue Achieved |
0.022 |
|
Total Sales |
0.009 |
|
Daily Average Room Rate |
0.006 |
| Quality of Service |
Star Rating |
0.092 |
|
Guest Evaluations on Employees |
0.028 |
|
Guest Evaluations on Design Facility |
0.018 |
|
Guest Evaluations of Benefits Gain |
0.010 |
| Flexibility |
Ability to Adjust to Guest Needs |
0.042 |
|
Ability to Meet Customer Requirement |
0.015 |
|
Delivering Guest Products and Service |
0.005 |
| Resource Utilization |
Frequency of Equipment Breakdown |
0.019 |
|
Number of Employee Training Program |
0.022 |
|
Level of ICT Usage |
0.006 |
|
Employee Turnover |
0.005 |
|
Employee Performance Appraisal Ratio |
0.003 |
| Innovation |
performance of individual employee |
0.079 |
|
Number of Innovation |
0.020 |
| Supplier Performance |
Delivering on Time |
0.013 |
|
Meeting Standards |
0.013 |
| Environmental perspective |
Number of Community Service Project |
0.013 |
|
Number of Corporate Sponsorships |
0.002 |
|
Participation in Environmental Conservations |
0.006 |
|
Number of Environmental Projects Undertaken |
0.027 |
