| OP Dimension |
Definition |
| Competitiveness |
The ability and performance of a firm over its competitors. |
| Environmental perspective |
The ability of the organization to meet environmental standards and the social wellbeing. |
| Financial Performance |
The ability of the organization to use its assets and business activities to generate revenue |
| Flexibility |
The ability to customise the chargers/rates, job of the employees as per the customer’s requirements. |
| Innovation |
The ability to translating an idea or invention into a good or service |
| Resource Utilization |
The ability to use of organization’s human, physical and financial resources to achieve best results for the organization |
| Quality of Service |
The ability to maintain reliability, curtsey and availability when meeting guest requirements |
| Supplier Performance |
The supplier's ability to meet quality and time standards of the hotel or benchmark |
