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Exploring the Customers Perception on ESG Towards Malaysian Electricity Utility Company

Table 2: Environment data factors/expectations from customers

SL DESCRIPTION (FACTORS/ EXPECTATIONS)
1 TNB current emission rateData on emission rate Disclosing the carbon footprints (annual basis data)Data on the energy consumption of the societyReducing the uses of coal as it causes high emissions to the earth.
2 Innovation and customer-friendly technologyAdding new technology to keep lesser emission Reliable technology for electricity production, transmission, and distribution Providing technology for tracking energy consumption and the emission rate of the customers
3 Implementing energy-efficient equipment and a transparent system (tariff and billing)Contributing to the manufacturer and supplier (bring in more energy-efficient equipment)Transmission efficiency toward the nation
4 Minimizing environmental impactReducing of deforestation Preservation of hills, mountains, and sea area for sustaining the production of gridsAwareness of acquiring standards for gazette places, especially for agricultural land (areas to build grids)Conserving the natural resources from continuous big business Minimizing the depletion of resourcesReducing gas exposure
5 Introducing and implementing the climate change policy regulationsReduce exhaust emissionAir and water pollutionWaste management and promoting recyclingCarbon pricing and taxes
6 Consumer awareness on energy consumptionEnhancing customer knowledge of smart meter device conceptionConsideration of consumer needs and rights Administering the perception and ideas of the public and governments to utilize energy
7 Natural resources for future energy productionWay forward to infinite and emphasizing the renewable energy resources Reducing the uses of fossil fuels such as coal, natural gases, and petroleum
8 Discovering the future energy mix for ensuring green electricity productionHydrogenRenewable energyAlternative natural resources
9 Production responsibility towards environmentAll businesses should be less (negative) impact on the environmentProviding cleaner energy according to the SDGs goals
10 Managing the issues of Solar PV expiration, recycling, and disposal
11 Ensuring green supply chain management practice (procurement, transmission, green purchasing, distribution)
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