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Perceptions on English Communication Skills Training for Hotel Front Office Employees

Table 1: Questionnaire

Frequency (N=25) Percentage
1. I need to learn more hotel vocabulary. 25 100% totally agree
2. I need to practice hotel role plays to become better at conversation. 205 80% totally agree20% No opinion
3. I want to learn General English for myself. 25 100% totally agree
4. I need General English to improve my spoken grammar. 25 100% totally agree
5. The materials I need to study are General English. 178 68% totally agree32% disagree
6. The materials I need to study are Hotel English. 25 100% totally agree
7. I want the sessions to focus 50% on General English and 50% 25 100% totally agree on Hotel English. 25 100% totally agree
8. Learning General English will help me more in my life. 214 84% agree16 % No opinion
9. Learning Hotel English will help me more in my career. 196 76% totally agree24% agree
10. I want to learn about topics in English outside of the Hotel situation. 196 76% totally agree24% agree
11. I want this course to enable me to speak about myself in English. 25 100% totally agree
12. This course will match what the hotel wants. 25 100% totally agree
13. I like the Hotel English sessions more than General English sessions. 223 88% totally agree12% No opinion
14. The classes were fun and enjoyable (motivating). 25 100% totally agree
15. I can now speak with the hotel guests more easily in English. 25 100% totally agree
16. I can speak to anyone more easily in English. 25 100% totally agree
17. The materials helped me to speak more English. 25 100% totally agree
18. The materials were too easy. 1015 40% agree60 % agree
19. The materials were very difficult. 1510 60 % agree40% agree
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