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Displaying 2 articles of 2 total result(s).
Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

>View as HTML >Abstract >Download PDF
Original Article

Factors Influencing Job Dissatisfaction and Turnover Intention Among Contact Centre Agents

Nasra Abdullahian
,
Syukrina Alini Mat Ali
,
Sri Fatiany Abdul Kader Jailani
,
Noor’ain Mohamad Yunus
,
Muhammad Hafiz Abdul Rashid
,
Nor Diyana Mohammed Shobri

Keywords: Contact centre, job dissatisfaction, supervision, salary, turnover ıntention, work conditions

Article no: 66

Pages 812-823

Doi: 10.15405/epsbs.2024.05.66

>View as HTML >Abstract >Download PDF

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