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Displaying 3 articles of 3 total result(s).
Original Article

Implementation Of A Customer-Oriented Approach In The Management System Of Hotel Industry

O.N. Perezhogina
,
A.V. Pavlova
,
A.D. Khajrullina
,
E.N. Kulik
,
L.G. Nabieva

Keywords: Customer focus, competitive advantage, hotel business, services.

Article no: 160

Pages 1570-1585

Doi: 10.15405/epsbs.2019.03.160

>View as HTML >Abstract >Download PDF
Original Article

Perceptions on English Communication Skills Training for Hotel Front Office Employees

Misyana Susanti Husin
ORCiD ,
Raihan Ibrahim
ORCiD ,
Geraldine de Mello
ORCiD ,
Kamisah Ariffin
ORCiD

Keywords: English communication skills, front office, hospitality industry, hotel business, training

Article no: 69

Pages 773-782

Doi: 10.15405/epes.23097.69

>View as HTML >Abstract >Download PDF

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