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Displaying 3 articles of 3 total result(s).
Original Article

Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Mohd. Khirzanbadzli A Rahman
,
Sharifah Azizah Haron
,
Laily Paim
,
Syuhaily Osman
,
Noorlaila Yunus
,
Hassnah Wee

Keywords: Mobile Phone Services; Consumer Complaint Behaviour; Public Complaint Soft Action; Public Complaint Extreme Action; Satisfaction with Complaint Handling

Article no: 112

Pages 795-800

Doi: 10.15405/epsbs.2016.08.112

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Original Article

Social Reflections Of Former Civil War Red Partisans In The Post-War Period

S.A Khubulova
,
Z.V. Sosranova
,
Z.E. Dzottsoeva
,
A.T. Tsarikaev
,
B.B. Gagloeva

Keywords: Combatant, disenfranchised, complaint, committee, daily life

Article no: 289

Pages 2510-2515

Doi: 10.15405/epsbs.2019.03.02.289

>View as HTML >Abstract >Download PDF
Original Article

Effect Of Marketing And Handling Student Complaints Onstudent Satisfaction And Loyalty

Abdul Rahman Zahari
,
Elinda Esa
,
Khairul Nizam Surbaini

Keywords: Relationship marketing, handling student complaints, student satisfaction, student loyalty

Article no: 73

Pages 670-680

Doi: 10.15405/epsbs.2020.12.05.73

>View as HTML >Abstract >Download PDF

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