European Proceedings Logo
Displaying 5 articles of 5 total result(s).
Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

>View as HTML >Abstract >Download PDF
Original Article

The Relation Authentic Leadership, Business Capabilities And Business Performance

Cemal Zehir
,
İsa Hemedan
,
Yasin Şehitoğlu
,
Esra Erzengin

Keywords: Authentic leadership, learning capability, entrepreneurship capability, product development capability

Article no: 65

Pages 766-774

Doi: 10.15405/epsbs.2019.01.02.65

>View as HTML >Abstract >Download PDF
Original Article

Enhancing Authentic Leadership, Psycap, Job Stress and Job Satisfaction: Innovating Combined Effect

Umme Salma Sultana
,
Mohd Ridzuan Darun
,
Liu Yao
,
Tarnima Warda Andalib

Keywords: Authentic leadership, psychological capital, job stress, job satisfaction

Article no: 9

Pages 80-88

Doi: 10.15405/epsbs.2019.08.9

>View as HTML >Abstract >Download PDF
Original Article

Servant Leadership and Authentic Leadership on Hotel Front Liner Service Recovery Performance

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service leadership, authentic leadership, service recovery performance, hotel front liners, tourism industry

Article no: 64

Pages 710-719

Doi: 10.15405/epfe.23081.64

>View as HTML >Abstract >Download PDF

We care about your privacy

We use cookies or similar technologies to access personal data, including page visits and your IP address. We use this information about you, your devices and your online interactions with us to provide, analyse and improve our services. This may include personalising content or advertising for you. You can find out more in our privacy policy and cookie policy and manage the choices available to you at any time by going to ‘Privacy settings’ at the bottom of any page.

Manage My Preferences

You have control over your personal data. For more detailed information about your personal data, please see our Privacy Policy and Cookie Policy.

These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

Third-party advertising and social media cookies are used to
(1) deliver advertisements more relevant to you and your interests;
(2) limit the number of times you see an advertisement;
(3) help measure the effectiveness of the advertising campaign; and
(4) understand people’s behavior after they view an advertisement.
They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization. This may impact the content and messages you see on other websites you visit.