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Displaying 2 articles of 2 total result(s).
Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

>View as HTML >Abstract >Download PDF
Original Article

Uncovering the ‘Aha Moment’: Digitalisation Aiding Customers Better in the Shared Service Industry

Prashalini Naidu
,
Juraifa Jais
,
Diviyaa Rane Raveendran

Keywords: Shared services, digitalisation, customers, pandemic, Covid 19, satisfaction

Article no: 46

Pages 525-530

Doi: 10.15405/epfe.23081.46

>View as HTML >Abstract >Download PDF

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