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Displaying 50 articles of 122 total result(s).

Original Article

Modern Building Services Impact on Heritage Shophouse Façade in George Town, Penang

Omar Adil Sabah*
,
Muna Hanim Abdul Samad

Keywords: Building services, George Town, shophouse, heritage façade, Penang heritage building

Article no: 1

Pages 1-11

Doi: 10.15405/epms.2019.12.1

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Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

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Original Article

Social And Economic Problems Of The City

Lolllita Aleroeva*
,
Isa Magomadov
,
Vladimir Berezhnoy
,
Saidmukhmat Mamasurov
,
Khalid Aptaev

Keywords: Social and economic sphere, culprit of a traffic accident, housing and communal services.

Article no: 9

Pages 61-66

Doi: 10.15405/epsbs.2019.12.04.9

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Original Article

Conceptualising And Measuring Public Hospital Servicescape

Kien Fong Ng
,
Kim Piew Lai
,
Hishamuddin Bin Ismail
,
David Yoon Kin Tong
,
Yee Yen Yuen

Keywords: Servicescape, public hospital, exploratory factor analysis, confirmatory factor analysis

Article no: 78

Pages 733-745

Doi: 10.15405/epsbs.2018.07.02.78

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Original Article

Sourcing Based Methods Of Warehouse Services Development In The Petrochemical Enterprises Procurement

D. Chernovа*
,
L. Sosunova
,
N. Ivanova
,
N. Satdinov

Keywords: Warehouse services, warehouse services provider, petrochemical complex, sourcing, insourcing, outsourcing

Article no: 48

Pages 330-338

Doi: 10.15405/epsbs.2020.03.48

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Original Article

State Of Banking Competition In The Banking Services Market In Russia

Magomed Ruslanovich Tashtamirov
,
Markha Abu-Bakarovna Mazhaeva
,
Zara Husaynovna Betieva

Keywords: Banking system, banking competition, banking services market, concentration, total banking assets

Article no: 85

Pages 624-632

Doi: 10.15405/epsbs.2022.11.85

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Original Article

Identification Of Public Value Dimensions In Pakistan’s Public Sector Organizations

Abdul Sami
,
Ahmad Jusoh
,
Khalil Md Nor
,
Asmara Irfan
,
Hira Liaquat

Keywords: Public Value, Public Organization, Services, Societal Outcome, Trust.

Article no: 63

Pages 766-779

Doi: 10.15405/epsbs.2018.05.63

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Original Article

Population Assessment Of Health Care Quality: The Problems Of Research Methodology

E. N. Koroleva
,
D. M. Shabunin
,
S. A. Martyshkin

Keywords: Independent evaluation, medical organization, patient surveys, quality of health services

Article no: 181

Pages 1518-1524

Doi: 10.15405/epsbs.2021.04.02.181

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Original Article

Electronic Information-Educational Environment As A Quality Of Life Improvement Factor

S. N. Vodneva
,
I. A. Donina*

Keywords: Consumers of educational services, electronic information and educational environment, employment, quality of life, quality of education

Article no: 44

Pages 366-374

Doi: 10.15405/epsbs.2019.12.05.44

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Original Article

Category “Customer’s Loyalty In The Service Sphere” By University Teachers And Students

L.S. Petrik
,
A.V. Pavlova
,
Y.T. Ibatullova
,
V.Y. Gusarova
,
Z.I. Pavitskaya

Keywords: Services, loyalty, customers’ loyalty in the service sector, clients’ loyalty, service sector.

Article no: 165

Pages 1629-1637

Doi: 10.15405/epsbs.2019.03.165

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

The Profession Of Psychologist In The Coordinates Of A Modern Social Demand

Borisovna Shevkieva
,
Natalia Aleksandrovna Bembeyeva
,
Alina Vadimovna Bovaeva
,
Galina Nikolaevna Uvarova

Keywords: Professional psychologist, professional and personal qualities, psychological services

Article no: 93

Pages 812-820

Doi: 10.15405/epsbs.2019.03.02.93

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Original Article

Improvement Of Methods For Quality Assessing Of Social Services To The Population

N. L. Solovjeva

Keywords: Sustainable development, indicators of the quality of social services, calculation methodology, Russian Federation

Article no: 59

Pages 470-478

Doi: 10.15405/epsbs.2021.03.59

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Original Article

Methodological Approaches To Forming Development Strategy For Service Logistics In Road Construction

I. V. Terenina
,
E. V. Skovorodneva
,
L. V. Turko

Keywords: Logistics, logistics strategy, logistics services, digital logistics services, road construction.

Article no: 162

Pages 1402-1409

Doi: 10.15405/epsbs.2020.10.03.162

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Original Article

Assessing The Population Propensity To Consume And Save In Russia

Irina I. Kondrashkina
,
Petr V. Manin

Keywords: Financial service, quality of financial services, demand for financial services, assessment of financial services, financial behavior, consumer behavior, savings behavior

Article no: 67

Pages 531-536

Doi: 10.15405/epsbs.2021.03.67

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Original Article

Pro-Environmental Assessment and Sustainable Consumption of Household Public Services in Barranquilla Colombia

Tito Crissien-Borrero
,
Omar Cortés-Peña
,
Ketty Herrera-Mendoza

Keywords: Pro-environmental behavior, sustainable consumption, public services, water, electrical energy

Article no: 39

Pages 434-440

Doi: 10.15405/epsbs.2016.11.02.39

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Original Article

Healthy Lifestyle’s Phenomenon And Its Reflection In Small Business Development In Kalmykia

Kovanova Ekaterina
,
Badmaev Nogan
,
Nina Ochirova

Keywords: Health, lifestyle, small business, physical education, paid services, Kalmykia

Article no: 492

Pages 3698-3703

Doi: 10.15405/epsbs.2020.10.05.492

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Original Article

The Impact of Corporate Governance on Auditor Change Decision

Shamharir Abidin
,
Ishaku Vandi Ishaya
,
Mohamad Naimi M-Nor

Keywords: Corporate governance; non-audit services; auditor change decision; Big 4; audit quality

Article no: 77

Pages 545-551

Doi: 10.15405/epsbs.2016.08.77

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Original Article

Perception Of Delivery Services In Malaysia During Movement Control Order (Mco)

Ilya Yasnorizar Ilyas
,
Abdul Rauf Ridzuan
,
Rosilawati Sultan Mohideen
,
Siti Nurshahidah Sah Allam
,
Siti Aminah Abd Wahab
,
Mohd Hilmi Bakar
,
Aini Faezah Ramlan

Keywords: Covid-19, delivery services, movement control order, perception

Article no: 47

Pages 366-372

Doi: 10.15405/epsbs.2021.06.02.47

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Original Article

System Approach To Development Of Innovative Bank Products In Bashkortosta

Larisa Ponomaryova
,
Elvira Nurdavlyatova
,
Guzaliya Galimova
,
Liuza Bayguzina*

Keywords: Remote customer service, internet banking, development trends, global experience, innovative product, banking services.

Article no: 38

Pages 270-277

Doi: 10.15405/epsbs.2019.12.04.38

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Original Article

Linking Service Quality Of Malaysian Research Universities And Academics’ Demographic Characteristics

Siti Falindah Padlee
,
Marhana Mohamed Anuar
,
Siti Nur ‘Atikah Zulkiffli
,
Noor Zatul Iffah Hussin

Keywords: ANOVA, comparative analysis, perceived quality, t-test, university services.

Article no: 38

Pages 431-438

Doi: 10.15405/epsbs.2020.10.38

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Original Article

Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Mohd. Khirzanbadzli A Rahman
,
Sharifah Azizah Haron
,
Laily Paim
,
Syuhaily Osman
,
Noorlaila Yunus
,
Hassnah Wee

Keywords: Mobile Phone Services; Consumer Complaint Behaviour; Public Complaint Soft Action; Public Complaint Extreme Action; Satisfaction with Complaint Handling

Article no: 112

Pages 795-800

Doi: 10.15405/epsbs.2016.08.112

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Original Article

Corporate Social Responsibility Of Shariah Compliant Consumer Product And Services Industry

Juliana Anis Ramli
,
Elinda Esa

Keywords: Corporate social responsibility, performance, Shariah-compliant, consumer product, trading & services

Article no: 25

Pages 239-245

Doi: 10.15405/epsbs.2020.12.05.25

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Original Article

Social And Economic Prospects For The Development Of Public Transport

Guzaliya Klychova
,
Alsou Zakirova
,
Shaukat Khusainov
,
Zufar Zakirov
,
Ayaz Zakirov

Keywords: Public transportation, personal transportation, quality of transportation services, means of individual mobility, greening

Article no: 91

Pages 772-783

Doi: 10.15405/epsbs.2022.03.91

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Original Article

Innovative Technologies And Solutions In The Urban Economy Of The Regions

Elena Mikhailovna Maznitsa
,
Mikhail Konstantinovich Belyaev
,
Olga Viktorovna Maksimchuk

Keywords: City, housing and communal services, innovation, modernization, manufacturing enterprises

Article no: 75

Pages 653-662

Doi: 10.15405/epsbs.2020.12.04.75

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Original Article

Teachers Readiness For Marketing Activities As A Condition Of Quality Education

I.A. Donina
,
E.V. Vezetiu

Keywords: Consumers of educational services, marketing activity, quality of education, readiness for professional activity

Article no: 101

Pages 933-940

Doi: 10.15405/epsbs.2019.04.101

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